SMS Automation
Automate the texts your customers actually want to receive.
SMS automation combines the immediacy of text messaging with the efficiency of automation. We build triggered text sequences — appointment reminders, lead follow-ups, review requests, and reactivation campaigns — that deliver the right message at the right moment with 98% open rates.
Definition
What Is SMS Automation?
SMS automation is the use of triggered, pre-scheduled text messages that send automatically based on events, timelines, or conditions in your CRM. This includes appointment reminders, new lead response sequences, post-visit follow-ups, payment reminders, and re-engagement campaigns — all delivered to the channel your customers check most.
Why It Matters
Why Does This Matter?
98% of text messages are opened, and 90% within 3 minutes — no other channel matches this engagement.
Automated appointment reminders via SMS reduce no-shows by 30-50% — that's recovered revenue with zero manual effort.
SMS follow-up within 5 minutes of a lead inquiry converts 21x better than follow-up after 30 minutes.
Our Process
How We Implement This
Workflow Identification
We identify every point in your customer lifecycle where a text message would be valuable — reminders, confirmations, follow-ups, requests, and reactivation.
Sequence Design & Copywriting
We write concise, action-oriented text messages with clear CTAs and proper compliance (opt-out language, consent tracking).
Trigger Configuration
We connect SMS workflows to your CRM triggers — appointment bookings, form submissions, stage changes, inactivity thresholds.
Two-Way SMS Setup
We enable two-way texting so recipients can reply, and route responses to the right team member or automation.
Results
What Results Can You Expect?
FAQ
Frequently Asked Questions
4 questions
Ready to implement sms automation?
Take our free assessment to find out where your business stands — and what to do next.